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Customer service for hospitality and tourism

By:

Hudson, Simon

Contributor(s):

Hudson, Louise

Material type: Text

TextPublication details: Oxford ; Goodfellow Publishers ; 2013Description: 304 p. ; ill; Includes indexISBN:

978-1-908999-34-4

Subject(s):

DDC classification:

C 647.94068 H87c

Summary: Provides the 'whys' and 'hows'of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.

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Item type	Current library	Call number	Status	Barcode
Book	PCC CIRCULATION	C 647.94068 H87c (Browse shelf(Opens below))	Available	5232

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Previous	C 647.94068 H39o Opportunities in hotel and motel careers	C 647.94068 H79 Hotel managemetn and operations	C 647.94068 H79 Hotel management and operations	C 647.94068 H87c Customer service for hospitality and tourism	C 647.94068 Is5f Front office management and operations	C 647.94068 J72p Professional management of housekeeping operations	C 647.94068 K11h Hotel and restaurant operations	Next

Provides the 'whys' and 'hows'of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.

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