Key performance indicators : developing, impementing, and using winning KPIs

By: Material type: TextTextPublication details: New Jersey ; John wiler and sons; 2010Edition: 2nd edDescription: xix, 299 p; Includes indexISBN:
  • 978-0-470-54515-7
Subject(s): DDC classification:
  • C 658.4013 P24k
Summary: Performance measurement is failing organizations all around the world, whether they are multinationals, government de-partments, or small local charities. The measures that have been adopted were dreamed up one day without any linkage to the critical success factors of the organizations. These measures are frequently monthly or quarterly. Management reviews them and says, That was a good quarter or That was a bad month.
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Book Book PCC CIRCULATION C 658.4013 P24k (Browse shelf(Opens below)) Available 4165

Performance measurement is failing organizations all around the world, whether they are multinationals, government de-partments, or small local charities. The measures that have been adopted were dreamed up one day without any linkage to the critical success factors of the organizations. These measures are frequently monthly or quarterly. Management reviews them and says, That was a good quarter or That was a bad month.

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