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ABC's of relationship selling through service

By:

Futrell, Charles M

Material type: Text

TextPublication details: New York ; McGraw-Hill; 2011Edition: 11th edDescription: xxxii, 538 p. :ill. 26 cm; Includes bibliographical references and indexISBN:

978-007-128928-3

Subject(s):

Selling

DDC classification:

C 658.85 F95a

Summary: ABC's of Relationship Selling through Service trains readers on a specific, yet generic, step-by-step selling process that is universal in nature. This edition presents a sales process or system in a logical sequence, more than any other text in the market: from planning and the approach, to closing and follow-up for exceptional customer service. The goal of this text has always been to demonstrate to students the order of steps within the selling process; provide numerous examples of what should be in each step; and how the steps within the selling process interact with one another. This market leader text brings a comfortable and familiar approach to the Selling discipline

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Item type	Current library	Call number	Status	Barcode
Book	PCC CIRCULATION	C 658.85 F95a (Browse shelf(Opens below))	Available	4597

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Previous	C 658.85 C35s Fundamentals of selling: customers for life through service	C 658.85 C35s Fundamentals of selling: customers for life through service	C 658.85 D42s Successful selling skills	C 658.85 F95a ABC's of relationship selling through service	C 658.85 J62r Relationship selling	C 658.85 W43s Selling : building partnership	C 658.85 W43s Selling : building partnership	Next

ABC's of Relationship Selling through Service trains readers on a specific, yet generic, step-by-step selling process that is universal in nature. This edition presents a sales process or system in a logical sequence, more than any other text in the market: from planning and the approach, to closing and follow-up for exceptional customer service. The goal of this text has always been to demonstrate to students the order of steps within the selling process; provide numerous examples of what should be in each step; and how the steps within the selling process interact with one another. This market leader text brings a comfortable and familiar approach to the Selling discipline

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