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Key performance indicators : developing, impementing, and using winning KPIs

By:

Parmenter, David

Material type: Text

TextPublication details: New Jersey ; John wiler and sons; 2010Edition: 2nd edDescription: xix, 299 p; Includes indexISBN:

978-0-470-54515-7

Subject(s):

DDC classification:

C 658.4013 P24k

Summary: Performance measurement is failing organizations all around the world, whether they are multinationals, government de-partments, or small local charities. The measures that have been adopted were dreamed up one day without any linkage to the critical success factors of the organizations. These measures are frequently monthly or quarterly. Management reviews them and says, That was a good quarter or That was a bad month.

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Item type	Current library	Call number	Status	Barcode
Book	PCC CIRCULATION	C 658.4013 P24k (Browse shelf(Opens below))	Available	4165

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Performance measurement is failing organizations all around the world, whether they are multinationals, government de-partments, or small local charities. The measures that have been adopted were dreamed up one day without any linkage to the critical success factors of the organizations. These measures are frequently monthly or quarterly. Management reviews them and says, That was a good quarter or That was a bad month.

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