000 00914 a2200145 4500
005 20260305110002.0
020 _a978-621-427-243-3
100 _aSerrano, Angelita Ong Camilar
245 _aAchieving excellence : Integrating total quality management and operations management
260 _aIntramuros, Manila :
_bUnlimited Books Library Services & Publishing Inc.,
_cc2025
300 _axii, 154 p. : Includes bibliographical references
520 _aThe book explores the synergy between Total Quality Management (TQM) and operations management to enhance organizational performance. The book explains strategies for improving processes, ensuring product and service quality, and fostering a culture of continuous improvement. It is a practical guide for managers and students aiming to achieve operational excellence in business.
650 _aOperations management /
_zTotal quality management
942 _2ddc
_cBK
999 _c5169
_d5169