000			00548nam a2200205Ia 4500
005			20250730165328.0
008			250728s9999 xx 000 0 und d
020			_a978-0-470-44058-2
082			_aC658.812 Se7
100			_aHurwitz, Judith
245		0	_aService management for dummies
250			_a18th ed.
260			_aIndianapolis, IN
260			_b wiley Pub.
260			_c2009
300			_axviii, 314 p.
650			_aCustomer services - Management
700			_aBloor, Robin ; Kaufman, Marcia ; Halper, Fern
942			_2ddc _cBK
999			_c1970 _d1970