TY - GEN AU - Garcia, Lorma/ Mario Verdad Bautista/Tonne Crizelle N. Agulto/Arlie Abando TI - Operations management : A TQM-based approach SN - 978-621-427-387-4 PY - 2026/// CY - Quezon City : PB - Unlimited Books KW - 1. Operations management KW - 2. Production management N2 - Explores the principles and practices of managing business operations with an emphasis on Total Quality Management (TQM). It covers production planning, process improvement, quality control, productivity, resource management, and continuous improvement. The book highlights the importance of quality-focused operations in achieving efficiency, customer satisfaction, and organizational performance ER -