Humphney, Doris D. <br/><br/>
21st century business : customer service 

 - 2nd ed. 
 - Mason, OH    South-Western, Cengage Learning  2011 
 - x, 182 p.  Includes index 
<br/><br/><label>ISBN: </label>978-0-538-49422-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>R 658.812 H88