Mason-Draften, Carrie <br/><br/>
151 quick ideas to deal with difficult people 

 - New Jersey    McGraw-Hill  2007 
 - 187 p.  Includes index 
<br/><br/><label>ISBN: </label>007-126589-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management<br/>Personnel management<br/>Problem employees
<br/><br/><label>Dewey Class. No.: </label>R 650.13 M38o