TY  - BOOK
AU  - Cornell, Daryl Ace V.
AU  - Manzano, Ronald G.
TI  - Quality service management in tourism and hospitality
SN  - 978-621-04-0379-4
U1  - Fil 338.489107 C81q 
CY  - Manila 
KW  - Tourism -- Management
KW  - Hospitality industry -- Management
ER  -