Hurwitz, Judith <br/><br/>
Service management for dummies 

 - 18th ed. 
 - Indianapolis, IN    wiley Pub.  2009 
 - xviii, 314 p. 
<br/><br/><label>ISBN: </label>978-0-470-44058-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services - Management
<br/><br/><label>Dewey Class. No.: </label>C658.812 Se7