TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J. ; Bordoloi, Sanjeev
TI  - Service management : operations, strategy, information technology
SN  - 978-981-4714-05-1
U1  - C 658.812 F57s 
CY  - New York 
KW  - Service industries - managemenr
ER  -