TY  - BOOK
AU  - Sharma, Manish
TI  - Total quality management
SN  - 978-81-8116-045-4
U1  - C 658.562 S2t 
CY  - New Delhi 
KW  - Total quality management
N2  - This book with total quality is the simultaneous development of people, systems, and techniques. the difficulty of this task requires sustained management commitment over a period extending beyond the next balance sheet
ER  -