Roberts, Harry V. <br/><br/>
Quality is personal :  a foundation for total quality management 

 - New York    The Free Press  1993 
 - xiv,  169 p.  Includes index 
<br/><br/><label>ISBN: </label>0-02-926626-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>C 658.562 R54q