TY - BOOK AU - Cheesebro, Thomas AU - O'Connor, Linda ;Rios, Francisco TI - Communicating in the workplace SN - 978-0-13-613691-0 U1 - C 658.45 C41c CY - New Jersey KW - Business communication KW - Communication N2 - This one-of-a-kind oral communication book will help readers develop communication skills that will ensure job success. Each chapter includes real-life stories, appealing visuals, and examples that add meaning and increase comprehension. Skill-based assignments and online learning activities appear in both the text and on the book s website. Its learn-by-doing approach helps readers understand the importance of communication skills, conflict resolution strategies and listening practices to their own career success.--Amazon.com ER -