TY  - BOOK
AU  - Parmenter, David
TI  - Key performance indicators : developing, impementing, and using winning KPIs
SN  - 978-0-470-54515-7
U1  - C 658.4013 P24k 
CY  - New Jersey 
KW  - Organizaational effectiveness
KW  - Performance standards
KW  - Performance technology
N2  - Performance measurement is failing organizations all around the world, whether they are multinationals, government de-partments, or small local charities. The measures that have been adopted were dreamed up one day without any linkage to the critical success factors of the organizations. These measures are frequently monthly or quarterly. Management reviews them and says, That was a good quarter or That was a bad month
ER  -