TY  - BOOK
AU  - Scannell, Edward E.
AU  - Rickenbacher, Colleen A.
TI  - The big book of people skills games : quick, effective activities for making great impressions, boosting problem-solving skills, and improving customer service
SN  - 978-0-07-174509-3
U1  - C 658.4 Bc6b 
CY  - New York 
KW  - Customer relations
KW  - Interpersonal relations
KW  - Management games
ER  -