Scannell, Edward E. <br/><br/>
The big book of people skills games : quick, effective activities for making great impressions, boosting problem-solving skills, and improving customer service 

 - New York    McGraw-Hill  2010 
 - x, 260 p. ; ill. 
<br/><br/><label>ISBN: </label>978-0-07-174509-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Interpersonal relations<br/>Management games
<br/><br/><label>Dewey Class. No.: </label>C 658.4 Bc6b