Lucas, Robert W. <br/><br/>
People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations 

 - New York    AMACOM  2005 
 - xii, 212 p.  Includes index 
<br/><br/><label>ISBN: </label>0-8144-7261-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management<br/>Interpersonal communication
<br/><br/><label>Dewey Class. No.: </label>C 658.3124 L96p