TY  - BOOK
AU  - Draffen, Carrie Mason
TI  - 151 quick ideas to deal with difficult people
SN  - 978-007-126589-8
U1  - C 650.13 D71o 
CY  - Franklin Lakes, NJ 
KW  - Conflict management
KW  - Personnel management
KW  - Problem employees
ER  -