TY  - BOOK
AU  - Scott, Noel
AU  - Laws, Eric
TI  - Knowledge sharing and quality assurance in hospitality and tourism 
SN  - 978-0-7890-3411-3
U1  - C 647.94068 K76 
CY  - New York 
KW  - Hospitality industry - Quality Control
KW  - Knowledge management
KW  - Tourism - Quality control
ER  -