TY  - BOOK
AU  - Arora, R. K.
TI  - Hotel organization and front office management
U1  - C 637.94068 Ar8h 
CY  - New Delhi 
KW  - Hotel management
N2  - A hotel is an establishment selling services-food, drink and shelter. It's mission is to provide outstanding lodging facilities and services to its guests. To provide these products and services, the hotel has been broken down into various sections and each department has a set of specific tasks to undertake in order to please the guests. Each department has a role to play in delivering quality services and products to its guests
ER  -