Service management for dummies
Hurwitz, Judith
Service management for dummies - 18th ed. - Indianapolis, IN wiley Pub. 2009 - xviii, 314 p.
978-0-470-44058-2
Customer services - Management
C658.812 Se7
Service management for dummies - 18th ed. - Indianapolis, IN wiley Pub. 2009 - xviii, 314 p.
978-0-470-44058-2
Customer services - Management
C658.812 Se7